Refund and Returns Policy

At Smd Ishan, we strive to provide top-notch freelancing services to our clients, ensuring their satisfaction with every project. We understand that occasionally circumstances may arise where a refund or return is required. This policy outlines the guidelines and procedures for handling such situations.

Refund Policy:

If you are not completely satisfied with the freelancing services provided by Smd Ishan, we offer a 30-day refund policy. This means that within 30 days from the date of project completion, you have the right to request a refund for the services rendered.

To initiate the refund process, please send an email to [email protected] with the subject line “Refund Request – [Your Project Title].” In the email, kindly provide a detailed explanation of the reasons for the refund request. We value your feedback, as it helps us improve our services.

Return Policy:

As a freelancing service provider, Smd Ishan does not deal with physical products; thus, returns are not applicable in our business model. However, we guarantee our commitment to delivering high-quality services and ensuring your satisfaction.

Refund Processing:

Upon receiving your refund request, we will review the details and assess whether the request meets our refund criteria. We reserve the right to decline refund requests that do not align with our policies or if the request is made after the 30-day period.

If your refund request is approved, the refund will be processed within 10 business days. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your payment provider’s policies.


While we aim to provide a fair and transparent refund policy, there are some exceptions to our standard refund procedure:

  1. If the project requirements have changed significantly after the delivery, a refund may not be applicable. In such cases, we encourage clients to communicate any concerns during the project development stages to avoid misunderstandings.
  2. If the client has violated the terms of our service agreement or has engaged in unethical behavior, we reserve the right to deny a refund.

Contact Us:

For any questions or concerns regarding our refund and return policy, please reach out to us at [email protected] We are committed to addressing any issues promptly and ensuring your satisfaction with our freelancing services.

Please note that this policy is subject to change without prior notice. We recommend checking this page periodically for any updates.

Last updated: 1 January, 2024